You need an answer now
Stuck mid-session? Contact VIPS Casino support
Reach the VIPS Casino team by live chat, e-mail or phone at any hour, every day, in English, German, Finnish or Norwegian.
Start the chat
Must be 18 or older to participate. Bonus conditions and full terms apply.
Curator's Choice
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Nothing is moving
Wrong queue costs minutes; the right one costs seconds
Brisk answers are the VIPS Casino habit, so each route below is tuned to a different kind of question.
VIPS Casino live chat
Best for a quick nudge about a bet, a bonus or a login snag; the chat window answers in roughly four minutes, at any hour of the day or night.
Does e-mail get a written reply?
Best for documents, statements and anything you want in writing; send it to [email protected] and expect a reply in about two hours, around the clock.
Someone to talk to right now?
Best for a payment that will not clear or an account you cannot open; ring +61 2 1024 8615 (AEST) and a person usually picks up inside one minute.
Six facts at a glance
Playing from Australia? Keep these details handy
Useful the moment you need a local number, a language you speak or a body to escalate to.
How to reach us
| Detail | Value |
|---|---|
| Australian phone | +61 2 1024 8615 |
| Support time zone | AEST |
| Languages | English, German, Finnish, Norwegian |
| [email protected] |
Who supervises us
| Detail | Value |
|---|---|
| Supervisor and licence | Malta Gaming Authority, MGA/B2C/394/2018 |
Where to get help
| Detail | Value |
|---|---|
| Gambling help | Gambling Help Online, Lifeline Australia, BetStop National Self-Exclusion Register |
A fair second look
From unanswered to reviewed
Finishing with an answer you trust matters more to VIPS Casino than closing a ticket quickly.
Did you include the dates?
Write to [email protected] with your username, the dates and what you expected to happen. A person reads it, never a bot, and opens a case file.
A reference you can quote
A case reference lands in your inbox, then a named handler works through the timeline with you. Chasing the same thread keeps every detail in one place.
Past our desk, not past review
Still unsatisfied once our review closes? Take the file to the Malta Gaming Authority, the regulator named on this page, and cite license MGA/B2C/394/2018.
Straight to the right desk
Picking the right address saves a forwarding step
After this list you will have the exact address for your question and skip the forwarding.
Account
| Department | |
|---|---|
| General support | [email protected] |
| Verification and documents | [email protected] |
Money
| Department | |
|---|---|
| Deposits and withdrawals | [email protected] |
Other matters
| Department | |
|---|---|
| Complaints | [email protected] |
| Privacy and personal data | [email protected] |
| Business and partnerships | [email protected] |
Mid-spin and waiting
VIPS Casino reply times in AEST
Use this when a question cannot wait until morning and you need a realistic wait.
Live chat
| Channel | Answer |
|---|---|
| Live chat hours | 24/7 |
| Chat first reply | 4 minutes |
| Time zone used | AEST |
| Channel | Answer |
|---|---|
| E-mail address | [email protected] |
| E-mail reply | 2 hours |
Phone
| Channel | Answer |
|---|---|
| Phone number | +61 2 1024 8615 |
| Phone wait | 1 minute |
Something just went wrong
VIPS Casino asks for these five things
Five things to gather
Have these beside you and the first reply often solves the whole question.; Your registered email address; The date and time of the issue; A screenshot or the error text; Deposit or withdrawal reference numbers; The email address attached to your account
Know who holds your money
Who runs VIPS Casino, in plain terms
After reading this you will know exactly which company answers for your account.
Company
| Detail | Value |
|---|---|
| Legal name | VIPS Casino Ltd. |
| Company number | 525776 (Curaçao) |
| Address | Level 4, Portomaso Business Tower, St Julian's, PTM 01, Malta |
Licence
| Detail | Value |
|---|---|
| Regulator | Malta Gaming Authority |
| Licence number | MGA/B2C/394/2018 |
Written contact
| Detail | Value |
|---|---|
| Support email | [email protected] |
VIPS Casino quick answers
Ask a person once, not the same thing twice
Can I talk to support in a language other than English?
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Chat and e-mail replies come in English, German, Finnish and Norwegian, so you can write in whichever sits easiest. Phone lines run in English only, which keeps waits short in Australian hours.
Can I shut my account and not come back to it?
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Yes, and it is quickest by chat or from your registered e-mail address. Support will confirm the closure, remind you of any balance still to be paid out, and note that the account cannot be reopened later.
Why is my verification still pending after a day?
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Most checks finish inside 24 hours once your photo ID, proof of address and card image land in the queue. Clear, uncropped pictures clear the same day. Blurred or expired documents push you to the back, so check the corners before you send.
How long until I get a copy of my data?
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Send the request to [email protected] and a copy of your data comes back within a month, as set out in the privacy terms. Deletion works the same way, though records tied to licence and anti-money-laundering duties stay for as long as the law requires.
Where do I check that this casino is licensed?
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VIPS Casino Ltd. holds licence MGA/B2C/394/2018 from the Malta Gaming Authority, company number 525776 (Curaçao). Disputes go to support first; if that stalls, the Authority takes the complaint.
What happens when I need help at 2am on a Sunday?
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Someone answers every hour of every day, including Christmas morning and grand final night. Chat and phone usually pick up in minutes, and e-mail lands within two hours on average. No shift change leaves you waiting until Monday.