Three Papers, One Check
VIPS Casino KYC: Three Documents, One Check
Licensing rules require VIPS Casino to confirm who you are before money moves out, and a complete set of documents clears within 24 hours.
Waiting on a Payout
What Clearing the Check Gives You
VIPS Casino keeps this to six lines, so you know the whole check before you start it.
| Item | Details |
|---|---|
| Verification handled by | VIPS Casino Ltd. |
| Licensed by | Malta Gaming Authority, MGA/B2C/394/2018 |
| Time to clear | 24 hours |
| Must be done | Before the first withdrawal |
| Questions go to | [email protected] |
| Minimum age | 18+ |
First-Try Path
Send It Right the First Time
By the end you will know exactly which file goes where, and how to avoid a second upload.
The Verification Area
Open your account menu and find the verification area first, because the casino may ask for documents at registration or at your first deposit.
Are All Four Corners In?
Photograph your photo ID flat on a table in daylight, then check that all four corners and the expiry date are readable before you upload it.
The Address Page
Upload a proof of address that shows your name and the same address you gave at sign-up, and make sure the whole page is inside the frame.
The 24-Hour Window
Check the inbox tied to your account after sending, and reply to the verification team if a copy is blurry; most checks close within 24 hours.
Right Files, No Repeats
What Each File Settles for You
Most players fear an address copy being refused, so here is what each one must show.
Photo ID
| Document | Confirms | Must Show |
|---|---|---|
| Confirms | Who you are | |
| Must Show | All four corners, full face, unedited |
Proof of address
| Document | Confirms | Must Show |
|---|---|---|
| Confirms | Where you live | |
| Must Show | Your name, full address, recent date |
Payment card image
| Document | Confirms | Must Show |
|---|---|---|
| Confirms | The card you pay with | |
| Must Show | Cardholder name visible, middle digits covered |
Selfie with Photo ID
| Document | Confirms | Must Show |
|---|---|---|
| Confirms | That the ID is yours | |
| Must Show | Face and ID text both sharp |
Pass on the Retry
Fixed Standards, Failed Scans
Match Your Details First
A bill in your old flat or a licence with a maiden name will not line up with the details on your VIPS Casino account, so the check stalls. Update the address on your account first Send a bill showing today's address
When a Screen Grab Fails
Grabbing a picture of your screen loses the edges and the security marks, so the reviewer cannot tell whether the card or passport is genuine. Photograph the actual document on a table Keep all four corners in the frame
Old Card Out, New Card In
An expired passport or driver licence gets refused every time, because the checker has to confirm you are still legally 18 or over today. Order the renewal before you upload Send the new one once it arrives
Stay Cleared and Paid
Send Proof of Where Your Money Comes From
Running VIPS Casino under MGA/B2C/394/2018 means the Malta Gaming Authority obliges us to know where player money comes from. Expect the question as standard practice, not as a suggestion that anything is wrong. Answer it plainly and the file closes.
Papers We Might Ask For
Pick whichever of these fits how your money reaches us:
- Recent payslips from your employer
- Bank statement showing salary credits
- Tax return or income summary
- Statement from a savings account
- Sale paperwork for a large asset
Three Moments
Before the Check Turns Up
Knowing the three moments stops the request feeling like it came out of nowhere.
Higher Cap, Extra Check
Asking for a higher cap moves you into a different risk band, so the team confirms who you are and where the extra money comes from before agreeing.
Payout Held, Papers Asked
Money leaving the account is the point the licence insists on, so photo ID, a proof of address and often the payment card image are collected here.
Odd Spike, Closer Look
A jump far outside your usual pattern makes the payments team look closer, and they may request statements or payslips to see a normal origin.
Getting Paid Faster
Still Wondering Why Your Payout Waits?
How long does the average check take once my documents land?
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Reviews finish inside 24 hours, counted from the moment all your documents arrive. A missing corner of a card or a blurry address page restarts that clock, so send it complete the first time. Watch [email protected] for the outcome.
Which regulator licenses VIPS Casino and what is the license number?
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VIPS Casino Ltd. trades under the Malta Gaming Authority, licence MGA/B2C/394/2018. That licence is why the check exists, and it is the benchmark your complaint or privacy question is measured against. Company number 525776 (Curaçao) sits on the same record.
My document got refused, so what do I do now?
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Read the refusal note first, because it names the exact flaw. Retake the shot with the whole document flat, all corners visible and no glare, then send the fresh file to [email protected]. Fix only what was flagged; the other papers stay on file.
Why is the casino asking me about the source of funds?
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It is a routine licence duty against money laundering, and every licensed operator runs it. Answer with the origin of the money you gamble, such as salary or savings, and back it with a matching document where asked. Nothing about the request calls your honesty into question.
What happens if my name has changed since the ID was issued?
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Send both papers: the old identity document and the certificate or decree showing the new name. Matching names across every file is what lets a reviewer approve you on the spot. Mail the pair to [email protected] with a one-line note.
Do I need to be verified before my first withdrawal at all?
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Yes, the licence makes it mandatory at the latest before your first payout leaves. Earlier than that, the casino may ask you at registration or at your first deposit, so a cleared file now saves you a wait later.